Check whether the user is set up in Exchange Online.In the left navigation pane, select Recipients, and then select Mailboxes.To do this, sign in to the Microsoft 365 portal, select Admin, and then select Exchange. Use the Exchange admin center to make sure that the Exchange Online mailbox wasn't removed. Resolution - Step 3: Confirm that the person has an Exchange Online mailbox
#Cannot retrieve address how to
For information about how to restore a user, see Delete or Restore User Mailboxes in Exchange Online. If the user isn't present, check whether the user was deleted intentionally or if the user has to be restored. If the user is present but isn't licensed, go to the Step 3: Confirm that the person has an Exchange Online mailbox section. If the user isn't present, or if the user doesn't have an Exchange Online license, the user may not be set up in Exchange Online.
#Cannot retrieve address license
![cannot retrieve address cannot retrieve address](https://www.tecmint.com/wp-content/uploads/2019/07/Cannot-Find-a-Valid-Baseurl-for-Repo-Error.png)
Make sure that this test is successful and that Outlook can retrieve the correct URLs for the Availability service.
#Cannot retrieve address full
In the Offline Address Book dialog box, select to clear the Download changes since last Send/Receive check box, and then select Full Details.If you have Outlook 2010 or Outlook 2013, on the Send/Receive tab, select Send/Receive Groups, and then select Download Address Book.If you have Microsoft Office Outlook 2007, on the Tools menu, point to Send/Receive, and then select Download Offline Address Book.
![cannot retrieve address cannot retrieve address](http://pix6.agoda.net/hotelImages/408/408757/408757_17020320240050769618.jpg)
Original KB number: 2427141 Resolution - Step 1: Download the latest copy of the OABÄownload the latest copy of the OAB.